Customer Service Course in Dubai

About the Customer Service Course in Dubai, the way an organization interacts with its customer base directly affects its business growth. Satisfied customers not only visit back to make more purchases, but they also pass on positive recommendations to other prospective customers which improves the future scope of the sale.
Lately, the focus for a new generation of organizations has been on providing their customers with a differentiated experience- something that sets them apart from their competitors. Customer service excellence is becoming an important element in providing this experience.
Recognizing the need for a customer focused environment in the present competitive scenario, Elegant Training Center has brought together a Customer Service Training Course.

Course Objectives for Customer Service Course in Dubai

On successful completion of Customer Service Excellence Training course, participants shall be able to:

• Read well the needs of the customers and come up with propositions to meet those needs.
• Maintain a sustainable long-lasting relationship with its customer base.
• Exceed customer expectations by designing personalized experiences for the customer.
• Find innovative ways to add value for the customer through customer service.
• Develop a better communication channel with customers that provides for an effective feedback system and follow-up.

Training Methodology

• Interactive sessions
• Case studies
• Problem-solving exercises
• Group Discussions
• Management Games
• Role-playing/role modelling
• Presentations

Organization Benefits

Participants upon successful completion of Customer Service Excellence Course, shall benefit their organization in the following manner:

• The organization will be able to retain its customers for the long term and thereby reducing its customer acquisition cost.
• Customers satisfied with service excellence tend to pass on positive word of mouth recommendations to prospective customers which aid in business growth.
• Businesses with their service excellence can create a competitive advantage in the industry.
• Well trained staff equipped with the latest knowledge and tools are more motivated and empowered.

Personal Benefits

Upon successful completion of the Customer Service Training Course, participants shall benefit at a personal level in the following manner:

• Sale representatives equipped with better knowledge and techniques tend to deal with difficult situations in a much more professional manner.
• Improving morale of the sales team as they will be better prepared which will enhance productivity.
• Better communication and listening skills
• Developing a progressive set of skills in customer dealing which will help them in advancing their career.
• Enhancing emotional connect and empathy with the customers, participants shall be able to timely achieve their targets.

Who Should Attend?

• Senior Marketing Managers/ Marketing Heads
• Customer Relationship Managers/ Relationship Managers
• Customer Service Professionals/ Supervisors/ Team Leaders and Managers
• Sales Professionals, Salesperson
• Sales Analysts
• Start-up Founders, Entrepreneurs

Course Outline

1: Introduction to Customer Service

• Concept of Customer service
• Benefits of customer service
• Using customer service excellence to build competitive advantage.
• Recognizing shift from product-centric to a customer-centric organization

2: Understanding Customer Needs and Expectations

• Customer journey mapping
• Identifying customer expectations before, during and after-sales
• Adding value through customer service
• Customizing customer service

3: Developing Loyalty Programs

• Identifying the loyalty ladder
• Customer loyalty
• Customer lifetime value
• Designing referral programs
• Real-world examples of loyalty programs

4: Enhancing Customer Experience

• Customer experience index
• Customer feedback communication channels
• Use of innovation in enhancing customer experience

5: Developing Customer Service Strategy

• Strengthening sales team
• Using technology: chatbots, data analytics, artificial intelligence
• Multi-channel servicing

6: Elements of Customer Service

• Developing communicators
• Developing empathy and connect
• Working on response time
• Product knowledge
• Identifying key performance indicators

7: Customer Need Research Methods

• Qualitative methods of recognizing customer needs
• Quantitative methods of recognizing customer needs

8: Developing Service Culture

• The developing mindset among the team
• Increasing employee engagement through leadership
• Prioritizing on building customer relationships
• Creating accountability team

Why Join Elegant Training Center?

Elegant Professional and Management Development is a leading training center in Dubai, U.A.E. We specialize in affordable and effective face-to-face training in a variety of courses to meet the needs of today’s business.

You will enjoy the following benefits from our Training Center:

• One-to-one training and planning suiting to individual convenience
• Course materials
• Online live classes, Flexible class timings
• Interaction and group discussions
• Well-designed teaching system
• Training by Qualified professionals and Subject Matter Experts